UnionWare is hiring a Client Technical Support Analyst to enhance software support for unions. This role merges technical troubleshooting with effective client communication and partnership.
As a pivotal member of UnionWare in Winnipeg, you will address client-specific software needs and ensure comprehensive ticket management. This position involves gathering requirements, testing functionality, and maintaining high client satisfaction through proactive communication and support efforts. Join a team dedicated to empowering unions with innovative technology.
Key Responsibilities:
• Manage client ticket backlogs effectively
• Translate needs into functional requirements
• Perform troubleshooting and issue replication
• Conduct SQL-based analysis for efficient resolutions
• Create manual and automated testing procedures
Requirements:
• 2+ years of related technical support experience
• IT degree or equivalent experience in the field
• Experience working wi...