About this opportunity

Align is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align, the makers of Invisalign ® is looking for a Clinical Advisor I. This exciting new role would be part of a culture that is helping to improve lives every day through digital dentistry. The Clinical Advisor I should interact with customers, company sales and/or service representatives to handle inquiries, requests and/or issues from the business for company products/services. Proceed with outbound calls, validate customer account, educate the customers, and document interactions in the CRM database. Ensure appropriate resolution and/or escalation to the correct team in case needed. Handle clinical communication with internal and external stakeholders. Provide ideas and suggestions to improve the overall business, increase the customer’s clinical confidence. Involvement in clinical training at all levels (cli...