Overview Position Summary :

Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Responsibilities Key Accountabilities:

Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go‑live process with internal and customer stakeholders

Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance

Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products

Achieves and maintains a high ...