Become an integral part of Clio's Customer Success team as an Account Manager in Burnaby or Toronto. Focus on creating lasting relationships that drive customer value and satisfaction with our AI solutions.
As an Intermediate Customer Account Manager, you will oversee a range of legal professionals ensuring they leverage the full potential of Clio’s offerings. This role demands strategic engagement that not only addresses customer needs but also aims for growth and retention, making it ideal for proactive and passionate individuals.
Key Responsibilities:
• Oversee customer engagement and retention strategies
• Facilitate user adoption of Clio features and tools
• Recognize and act upon customer revenue opportunities
• Handle customer queries and concerns, including escalations
• Liaise with product teams to gather customer insights
Requirements:
• Minimum 2 years in a customer-focused role
• Experience in account management or sales preferred
• Interest...