Elevate customer onboarding as Clio's Senior Product Manager, focusing on activation strategies for legal professionals. This remote role offers the chance to redefine user engagement.
You will be a key player in our Product Led Growth team, managing a critical phase where user adoption is solidified within the first 120 days. Your expertise will guide the design and implementation of onboarding processes that ensure clients derive maximum value from Clio’s multi-product offerings, reducing churn significantly.
Key Responsibilities:
• Lead onboarding strategies for diverse customer journeys
• Design pathways that cater to specific user roles
• Build internal tools to streamline onboarding efficiency
• Analyze usage data to inform onboarding improvements
• Facilitate engagement with cross-team collaboration
Requirements:
• Over 4 years of experience in B2B SaaS product roles
• Demonstrated ability in developing onboarding systems
• Proficient in defining...