Job Description

The Problem Manager / Senior Project Manager will be responsible for leading major operational initiatives designed to reduce MTTM, eliminate recurring issues, and improve service resilience across the organization.

Key responsibilities include:

• Own and drive end-to-end operational improvement initiatives from discovery through execution, validation, and closure.
• Lead cross-functional initiatives involving Cloud Operations, Support, SRE, Engineering, R&D, Product, and customer-facing teams.
• Manage major problem-management workstreams focused on reducing incident volume, improving mitigation time, and preventing repeat failures.
• Build and manage detailed project plans, timelines, milestones, dependencies, risks, and action registers.
• Drive accountability across teams to ensure operational initiatives are completed on time and deliver measurable busines...