Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all-in-one cyber protection platform. We are looking for a Cloud Software Support Specialist to join our mission of protecting the digital world.
In this role, you will be responsible for working with customers to answer technical questions via email, phone and chat. You will work closely with the Expert team to answer Customers’ technical questions (act as liaison between the customer and internal Acronis resources).
What You'll Do

• Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs.
• Perform technical analysis of customer problem and define plan for resolving it
• Be responsible for building and maint...