Drive innovation at PointClickCare as a Process Engineer, enhancing cloud system resiliency. This role demands a hybrid work approach focused on operational excellence and team collaboration.
As a Process Engineer, you will partner cross-functionally to foster reliable SaaS implementations and counseling partners on best practices. Your expertise will stand out as you act as an Incident Commander, lead retrospective discussions, and identify areas for operational improvement while implementing change management practices across teams.
Key Responsibilities:
• Lead incident response as Incident Commander
• Manage blameless retrospectives for engineering teams
• Facilitate optimized risk management in change processes
• Automate procedures to minimize operational inefficiencies
• Conduct Chaos Engineering to bolster incident readiness
Requirements:
• Bachelor’s degree in Computer Science or related field
• Familiar with cloud services and CI/CD methodologies<...