•Greet and welcome all guests at all times with a warm, friendly, and professional demeanor, using guest names at every opportunity to foster a personal connection.

•Deliver highly personalized and attentive service, ensuring Club Lounge guests feel recognized and valued throughout their stay.

•Be fully informed of all daily arrivals to the Club Lounge, including regular guests, Club Floor guests, ICA guests, and VIPs.

•Review communication logbooks and staff notice boards at the beginning of each shift to stay updated on important information and guest details.

•Answer the telephone promptly and professionally using your name and department, providing courteous and efficient service.

•Manage check-in and check-out procedures within the Club Lounge, including handling guest identification, issuing room keys, and managing safety deposit boxes with discretion.

•Anticipate and respond to guest needs, recording and acting upon guest pre...