Job Summary

MiWay’s vision is to provide a safe, reliable, and efficient travel choice that delivers an excellent customer experience.

Our Customer Experience team strives to create positive, memorable travel experiences on MiWay. We develop a deep understanding of our customers and their needs so that we can deliver an excellent customer experience that drives ridership growth and loyalty. We are looking for a Customer Experience intern who can be a strong team contributor to programs at MiWay designed to meet our customers’ (internal and external) needs and expectations.

Duties and Responsibilities

• Support the design, delivery, and reporting of customer and internal engagement surveys
• Assist with event planning and preparation of internal staff outreach activities, and participate in these activities that increase staff and team engagement (e.g. education of the MiWay Customer Charter, MiWay’s EDI program, ...