Become a vital part of Ritchie Brothers as a Collections Account Manager, dedicated to optimizing the collections process. Focus on early-stage collections and provide effective resolutions.
This role emphasizes collections on a variety of commercial and some consumer accounts. You will assess existing processes, suggest improvements, and interact directly with customers to negotiate payment solutions. Your analytical abilities will enable comprehensive tracking and reporting on account statuses using Excel.
Key Responsibilities:
• Manage early-stage collections and prioritize accounts
• Identify gaps in processes and propose enhancements
• Solve problems related to early defaults effectively
• Negotiate payment terms with customers
• Regularly report on collection results and strategies
Requirements:
• 5 years of experience in collections, particularly with financial institutions
• Self-starter keen on process improvement
• Strong written and verbal co...