Become a pivotal part of NRG as a Collections Quality Assurance and Vendor Specialist located in Calgary or Edmonton. Focus on maintaining high standards in collections processes and vendor management for optimal operational success.
In this specialized role at NRG, you will oversee the quality and compliance of collections operations, ensuring optimal performance from both internal teams and external vendors. You will be responsible for monitoring key performance indicators and conducting audits, aiming for continuous improvement in service delivery and compliance with regulatory standards.
Key Responsibilities:
• Conduct regular audits of collections practices for quality
• Monitor vendor KPIs and support performance enhancement
• Document quality assurance findings and trends
• Provide day-to-day oversight of vendor operations
• Develop and maintain performance and quality reports
Requirements:
• 2+ years of relevant experience in collections or audit role...