Job Title: Collections Specialist
Position Overview:
We are seeking a detail-oriented and assertive Collections Specialist to manage recovery
efforts for past-due accounts and protect the integrity of our funding portfolio.
The ideal
negotiation skills, and be comfortable working in a high-paced environment.
Key Responsibilities:
Monitor and manage a portfolio of delinquent merchant accounts
remittances
Negotiate repayment terms, settlements, and workout plans in line with company policy
Coordinate with legal and compliance teams for escalated matters, including UCC filings
or default actions
Document all interactions in the CRM and maintain accurate records of payment status
Collaborate with underwriting and funding teams on high-risk accounts
Perform skip tracing and business searches to locate merchants or validate operational
status
Recommend accounts for charge-off, litigation, or sale based on collection efforts