SUMMARY

The Collections Team Lead – West & Central will be responsible for overseeing the collections function across the Western and Central regions, ensuring timely cash collection, minimizing aging, and reducing credit risk. This role will lead day-to-day collections activities, drive performance against key KPIs, and provide coaching and direction to the collections team. The Team Lead will partner closely with Sales, Operations, and Finance to resolve disputes, improve processes, and strengthen customer account management. This position plays a critical role in optimizing working capital and supporting Finance’s objective of being a proactive, data-driven business partner.

RESPONSIBILITIES WILL INCLUDE

• Lead daily collections activities across West & Central portfolios, ensuring consistent follow-up and adherence to collection strategies;
• Monitor and drive performance against key KPIs, including DSO, % current AR, aging buckets, and...