Lead a high-performing team as the Team Manager, Collections. Drive operational excellence while mentoring Collectors and managing complex customer interactions in a supportive environment.

As a Collections Team Manager, you'll oversee a dedicated team, providing coaching, training, and performance evaluations. Your strong knowledge of collections processes and your leadership experience will enhance team accountability and skill development. You'll also manage productivity forecasts and reports while addressing customer complaints and operational issues.

Key Responsibilities: • Lead and mentor a team of Collectors • Oversee accurate timekeeping and productivity forecasting • Handle escalated customer complaints professionally • Conduct monthly performance reviews and goal setting • Compile reports to identify trends and improvement opportunities

Requirements: • Minimum 2 years in a leadership position in contact centers • Proven success in collections or sim...