Enhance operational excellence at HUB International as a Commercial Operations Manager. Lead the Account Associate and IBU teams while ensuring top-tier performance.
This influential role focuses on the supervisory function within Manitoba's commercial operations. Candidates should have at least four to six years in commercial insurance and experience in mentoring and team leadership. As the main operational contact, you will resolve workflow issues and drive adherence to service standards, significantly impacting team capabilities and customer service.
Key Responsibilities:
• Lead daily supervision of Account Associate and IBU teams
• Handle escalation inquiries related to operations
• Ensure service level expectations are met consistently
• Create and share monthly and quarterly performance reports
• Drive improvements in workflow processes
Requirements:
• 4–6 years' experience in commercial insurance operations
• Supervisory or mentorship background str...