Become the Incident Manager at ComputerTalk, where your role will be critical in maintaining service continuity during incidents. This position emphasizes team coordination and customer communication.
The successful candidate will manage incidents 24X7, ensuring fast restoration of services while acting as the focal point among departments during Severity 1 issues. A focus on process improvement and the ability to manage high-pressure situations are essential qualities for this role. Experience in service delivery and strong communication skills are crucial.
Key Responsibilities:
• Manage customer incidents around the clock
• Coordinate efforts during major service disruptions
• Validate information for customer updates
• Develop comprehensive action plans for resolution
• Timely delivery of Major Incident Reports
Requirements:
• Competence in analytical and organizational tasks
• Ability to communicate effectively with non-technical customers
• Experie...