What will I be doing?
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries- Provide information, advice, and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others- Process and deliver messages for Guests- Deliver and safely store Guest luggage- Stay current with all hotel services as well as daily VIP requests and special events- Ensure orderliness and safety guidelines around the lobby and front door areas- Provide support to Management as required, in cases of emergency- Project a professional manner with an emphasis on hospitality an...