Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.Job SummaryTo support our extraordinary teams who build great products and contribute to our growth, we're looking to add aConsultant Incident Managementlocated inGuadalajara, North.Reporting to the Manager, Information Technology, Consultant, the Incident Management role will be responsible for overseeing the identification, resolution, and prevention of incidents that affect our Flex business operations.
This role involves managing escalations, ensuring SLAs are met, and continuously improving the incident resolution process.What a typical day looks like:Incident Management:Manage the end-to-end incident process, ensuring all incidents are logged, prioritized, and resolved within agreed service levels.ServiceNow Expertise:Utilize the ServiceNow platform to monitor, track, and report on incidents and trends, ensuring accur...