Drives technical leadership and innovation within and across technology domains, serving as a trusted advisor for complex, cross-functional initiatives at regional and global scale. Leads the design, planning, and delivery of tailored solutions that address current and future customer needs, leveraging deep expertise in Cisco and third-party technologies, advanced AI, and automation. Partners with senior customer leaders and cross-functional teams to guide strategic engagements, shape technical adoption journeys, and ensure solutions deliver measurable business value and long-term customer success. Champions documentation excellence, digital asset creation, and knowledge management, synthesizing customer feedback and industry trends to influence Cisco’s product direction and enhance methodologies. Expands relationships, cultivates new opportunities, and drives continuous improvement by integrating advanced technologies, sharing best practices, and enabling transformation for both custo...