At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution.When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.We champion you, because when you succeed, we do too.We enable your best to power our future.This position is responsible for the day to day performance and development of the Contact Center agents.You'll be accountable for delivering results in the areas assigned and accounting for performance, quality, employee engagement and retention.
**Responsibilities**:- ** Employee Support & Escalation**: Act as the first point of contact for agen...