Datamark, Inc. is looking for a dedicated and experienced Contact Center Manager to lead and manage our contact center operations efficiently.
The successful candidate will be responsible for ensuring excellent customer service delivery, managing day‐to‐day operations, and driving performance to meet organizational goals.
Key Responsibilities
Supervising contact center staff, monitoring and improving operational KPIs, implementing effective strategies to boost productivity, and maintaining compliance with company policies.
The Contact Center Manager will also focus on staff training and development, ensuring a positive work environment and fostering teamwork.
Requirements
Bachelor's degree or equivalent experience in business management or related field
Minimum of 2 years' experience managing contact center operations
Strong leadership and team management skills
Excellent communication and interpersonal skills
Proficient in contact center tech...