Elevate team dynamics as the Assistant Operations Manager in a fast-paced Contact Center environment. Focus on operational excellence while nurturing leadership and employee satisfaction.
The Assistant Operations Manager will be responsible for the guidance and development of Team Leaders, having a direct impact on team performance and client satisfaction. This role requires ongoing assessment of KPI metrics and mentorship to ensure adherence to the company mission. Active participation in the talent acquisition and continuous improvement efforts is key.
Key Responsibilities:
• Lead operational delivery and efficiency measures
• Hold regular one-on-one and team meetings
• Review KPI performance metrics daily
• Develop training programs for Team Leaders
• Implement strategies to enhance operational performance
Requirements:
• 3-5 years of experience in Contact Center operations
• Demonstrated leadership and mentoring skills
• Strong communication and pro...