Become a Contact Centre Team Lead at Tiffany & Co. to inspire and manage a team focused on delivering a luxury client experience through excellence in service. Drive results and team engagement.
As a Team Lead at Tiffany's Contact Centre, your role will be pivotal in enhancing the client experience across all touchpoints. You will ensure that your team not only meets performance targets but also builds lasting relationships. Collaborating with various stakeholders, you will help create strategies aimed at achieving sales and client satisfaction goals.
Key Responsibilities:
• Lead efforts to exceed sales targets and improve client satisfaction
• Communicate key performance indicators clearly to the team
• Track and analyze team outcomes, and identify areas for growth
• Maintain high standards of client service quality
• Oversee coaching and training to improve team performance
Requirements:
• At least 3 years in luxury retail or customer service leadership
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