Cubic Transportation Systems seeks a Service Delivery Manager to oversee customer success and operational excellence across all service areas. Drive impactful outcomes in a senior leadership role.
Your responsibilities will include orchestrating seamless service delivery across various operational disciplines, focusing on enhancing the customer experience and meeting contractual obligations. This senior program-level role is designed for those who excel in managing stakeholder relationships, KPIs, and SLA performance. Your leadership will enable effective cross-functional collaboration and continuous improvement in services delivered.
Key Responsibilities:
• Own SLA compliance and customer satisfaction metrics
• Lead cross-functional teams to achieve unified service outcomes
• Monitor service performance and initiate improvements
• Coordinate major incidents and ensure change management
• Prepare for deployments and operational readiness
Requirements:
• Bache...