Join Peninsula Canada as a Customer Account Manager dedicated to enhancing client satisfaction and retention. This office-based role supports a dynamic consultancy focused on HR and Health & Safety.
As a pivotal member of the team, you will safeguard client relationships by being the primary contact for retention-related inquiries. You will collaborate with various departments and execute proactive communications to ensure lasting satisfaction and loyalty. Your expertise will be key in managing client concerns effectively.
Key Responsibilities:
• Provide exceptional client service with a retention focus
• Manage all aspects of client communications and resolutions
• Conduct follow-up calls to assess client feedback and satisfaction
• Investigate issues collaboratively with internal teams
• Escalate compliance issues as needed
Requirements:
• Minimum 2 years in a client satisfaction role
• Strong negotiation skills and experience managing escalations
• T...