Lead a dedicated team as Supervisor of Customer Advisory Service at VOSKER. Fuel customer satisfaction and team performance in a hybrid work setup.
In this key role, you will manage daily operations, ensuring high-quality service from a passionate team. Your leadership will focus on coaching, mentoring, and continuously improving processes to enhance both customer and employee experiences. Collaborate with various business partners to innovate and foster a collaborative culture.
Key Responsibilities:
• Oversee the strategic team's daily operations for efficient service
• Mentor agents in handling customer requests and technical issues
• Monitor team attendance and response time standards
• Conduct training and recruitment interviews for new hires
• Analyze performance metrics to prioritize coaching initiatives
Requirements:
• College diploma or equivalent
• Minimum 2 years in team management
• Experience in customer service or call center environment