Description:

Job Title: Customer Associate
Job Type: Full-time / Remote
Work Hours: PST (Pacific Standard Time)

Job Overview:
We’re looking for a Customer Associate to serve as the first point of contact for customer requests and inquiries. In this role, you will manage customer interactions with urgency and empathy while contributing to an improved customer journey and increased engagement and loyalty.

Responsibilities:

• Serve as the first point of contact for customer requests and inquiries, resolving issues with urgency and empathy.
• Support the improvement of the customer journey by identifying recurring issues and escalating trends to the CX team.
• Collaborate with cross-functional partners to share insights that inform process improvements.
• Build and nurture customer relationships at all touchpoints in alignmen...