Position Summary

Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.

Major Responsibilities

• Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications. Ensures continuous specifications. Ensures continuous improvement and customer care quality metrics are met.
• Ensure quotes provided to customers are accurate and consistent. Ensures appropriate follow up with customers.
• Resolves complex customer concerns.
• Provides warranty customer support. Works with sales team and customers directly to bring issues to resolution. Balances customer satisfaction and cost within boundaries of warranty policy.
• Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for produc...