Customer Care & Fashion Advisor (2nd level) (GER) (BCN)
To support our Customer Care team we are searching for a Customer Care Specialist to be based in our Barcelona office.
WHAT YOU WILL DO
Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized serviceRespond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)Consistently meet the highest service and KPI standards of the departmentEstablish and maintain relationships to build a portfolio of relevant customersCollaborate closely with Payments, Customs, Warehouse and ShippingWHO YOU ARE
Previous experience in customer service within (luxury) retail or relevant customer-facing rolesExcellent communication, interpersonal skills as well as strong critical thinking and problem-solving skillsFamiliarity wit...