Step into the role of Customer Care Specialist, dedicated to enhancing client satisfaction! This bilingual position empowers you to resolve billing inquiries and provide tailored recommendations for each customer.
As a vital part of the customer service team, you will engage actively with clients, tackle service issues, and enhance experiences using your exceptional communication skills. Your training will ensure you can confidently address the needs of clients while fostering positive interactions and collaboration within your environment.
Key Responsibilities:
• Answer client inquiries related to billing and services
• Identify and understand unique client needs
• Troubleshoot problems proactively with consultative advice
• Record interactions accurately in systems
• Foster a positive client experience through communication
Requirements:
• Minimum 6 months of experience in customer service
• Bilingual fluency in English and French
• Availability durin...