Elevate client interactions as a Customer Experience Advisor with Stone Tile International in the GTA. Focus on exceptional service, order processing, and collaborative support throughout the customer journey.
You will report to the Chief Customer & Gallery Officer and play a vital role in the company's commitment to customer satisfaction. With responsibilities ranging from serving as the primary contact for inquiries to managing orders in ERP and CRM systems, your expertise will shine. Collaboration with sales and logistics teams will ensure that customer needs are met promptly and effectively.
Key Responsibilities:
• Serve as the main contact for customer inquiries via phone and email
• Provide product knowledge and service guidance to clients and trade partners
• Process orders and payments accurately and efficiently
• Manage and track customer orders in ERP and CRM systems
• Support the resolution of customer issues and claims
Requirements:
• 2–4 years of...