Cultivate a superior customer journey at Jobber as a Customer Experience Product Designer. Focus on crafting intuitive onboarding experiences that help users discover product features efficiently.
As you report to the Director of Product Design, your responsibility will be to design the initial customer engagement experience and improve overall activation strategies. Collaborate with product managers and AI teams to translate insights into actionable designs that resonate with small-business owners seeking transformation.
Key Responsibilities:
• Design comprehensive trial and activation experiences
• Advocate for cohesive user journeys from marketing to product
• Conduct research for enhanced user behavior insights
• Collaborate on clear guidance and educational content
• Lead design work elevating craft across the team
Requirements:
• Over 5 years of experience in product design for SaaS
• Strong skills in interaction and visual design
• Familiarity wi...