The art of customer service: your area of expertise! As the primary point of contact for our customers, you’ll play a key role within our team. Thanks to your organizational skills and communication abilities, you’ll be essential in understanding and anticipating the needs of our B2B clients. This position will allow you not only to contribute to our clients’ satisfaction, but also to support sales growth and increase Soucy’s brand awareness. It’s a strategic opportunity that makes you a key player in our collective success!

Responsibilities

• Provide a warm and professional welcome to customers, visitors, and contractors, and coordinate their check-in according to established procedures
• Answer customer phone calls and transfer them in a professional, respectful, and confidential manner
• Provide ongoing support to the Customer Experience team to optimize service quality and customer satisfaction
• Enter, validate, and update data in vari...