Elevate your career in customer service with Soucy as a Customer Experience Specialist. Leverage your organizational and communication skills to drive B2B client satisfaction and support sales growth.
In this essential role, you will be the first point of contact for Soucy’s customers, delivering a warm welcome and coordinating check-ins. Your responsibilities include managing customer inquiries, optimizing service quality, and supporting various administrative tasks. You will also play a key role in enhancing process efficiency and contributing to a collaborative team environment.
Key Responsibilities:
• Welcome customers and manage their check-in processes
• Handle customer phone inquiries with professionalism
• Support the Customer Experience team in quality optimization
• Update and validate data in customer systems
• Prepare and review administrative documents
Requirements:
• Bilingual in French and English
• Professional service-oriented attitude
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