Elevate customer understanding as the Customer Insights Manager at our organization. This hybrid role focuses on capturing customer feedback and transforming it into actionable insights for strategic growth.
As a key member of the Marketing department, you will oversee the Voice of the Customer (VoC) and Voice of the Partner (VoP) programs. Your responsibilities include analyzing customer data, managing feedback initiatives, and collaborating with teams across the organization. Your insights will influence product design, marketing strategies, and overall customer experience.
Key Responsibilities:
• Manage the Voice of the Customer and Partner programs
• Analyze customer feedback and behavioral data
• Design and execute qualitative and quantitative research
• Build a Customer Research & Insights Community
• Monitor and respond to public feedback channels
Requirements:
• 5-8+ years in customer insights or market research
• Proficient with research platforms...