This is a Customer Operations role supporting the NA Market.
Customer facing role accountable for backlog management to support customer requirements and enable HPs financial objectives.
We put the customer's experience at the center of everything we do.
- ** Responsibilities**:
- Acts as a first point of contact for solving and delivering solutions to customer inquiries.
- Responsible for managing the backlog through digital tools and track end-to-end process
- Communicates order status and process improvement opportunities.
- Engages and drives conversations with internal teams and external customer to solve business process issues
- Provide data-based solutions and recommendations to drive business decisions.
- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
- Accountable for driving cross-functional metric actions and Increase Total Customer Experience ...