Elevate customer delivery standards as the Customer Operations Director with Ericsson Canada. Focus on operational excellence and financial performance within Cloud Software & Services.
Located in Toronto, this pivotal role requires a seasoned leader to manage customer engagements and deliver on key operational outcomes. In collaboration with account teams, you will ensure fulfillment through the sales and delivery lifecycle while continuously improving customer experiences and profitability. Your leadership will span governance, risk mitigation, and escalation management.
Key Responsibilities:
• Oversee end-to-end delivery performance across CSS engagements
• Engage in operational governance and escalation management
• Lead customer meetings to report program progress
• Drive performance reviews and establish operating rhythms
• Monitor KPIs such as margin and customer experience metrics
Requirements:
• Experience at the director level in customer service or...