Maximize customer engagement and sales as a Customer Operations Leader with Indigo. Drive service excellence while managing team dynamics in a vibrant retail environment.
As a Customer Operations Leader at Indigo, your mission is to uplift customer service standards while mentoring a team of Customer Experience Representatives. You will manage store operations and optimize omni-channel offerings to ensure customers enjoy a seamless shopping experience. Your aptitude for resolving issues and fostering a culture of growth will be essential in influencing store success.
Key Responsibilities:
• Guide and train CERs in delivering outstanding customer service
• Lead strategic initiatives that align with sales targets
• Center decisions around customer needs and feedback
• Diagnose issues and implement effective solutions
• Handle inventory and sales floor management tasks
Requirements:
• 1-2 years in service or operations management
• Demonstrated leadership cap...