Serve with quality in products and service to customer plant. Ensure customer satisfaction communication and exceed their expectations.

• Develop and manage Customer Quality systems and KPIs.
• Oversee department budget, including customer-related charges.
• Ensure strong performance in customer scorecards and quality metrics.
• Manage customer quality portals, including PPAP documentation and deviation requests.
• Lead warranty quality processes and continuous improvement initiatives.
• Maintain effective communication and relationship with customer sites.
• Ensure timely and accurate response to customer quality issues and drive root cause analysis.
• Monitor and improve team performance and departmental KPIs.
• Supervise quality support at customer plants and coordinate sorting activities when required.

• Experience in automotive industry, ...