Customer Experience Manager
Location: Hyderabad, India
Company: Snoot – Pet Health, Grooming and Pet Essentials Delivery Services
Job Type: Full-time
Experience:
2-3 yrs in Customer Relations / Sales
Key Responsibilities
Client Management:
Handle customer requests, ensuring prompt responses and resolutions.
Monitor and manage customer feedback and grievance redressal to enhance client satisfaction.
Leverage Zoho CRM to maintain client records, track interactions, and improve engagement.
Utilize automation and AI tools for timely alerts and follow-ups with clients and internal teams.
Service Excellence:
Ensure on-time and successful service delivery in coordination with veterinary and grooming teams.
Implement strategies to enhance the overall customer experience.
Sales & Cross-Selling:
Identify opportunities to cross-sell pet products and services based on client needs.
Develop strategies to improve customer retention and maximize reve...