Enhance client satisfaction with Clio as a Customer Retention Specialist in Burnaby, Calgary, or Toronto. Your role will involve reducing churn through effective problem-solving and communication.
Clio is seeking a Customer Support Retention Specialist to manage account cancellation inquiries. In this pivotal position, you will collaborate with Sales, Product, and Finance teams to deliver optimal customer service. Your analytical skills will help track feedback trends and improve retention strategies.
Key Responsibilities:
• Engage with Sales and Product for service resolution
• Track feedback trends to improve retention
• Address account cancellation requests effectively
• Serve as the main contact for cancellation inquiries
• Collaborate with Finance for quick solutions
• Analyze data for retention recommendations
• Utilize Salesforce and Gong for management
Requirements:
• Minimum 2 years in a customer-facing role
• Strong analytical and communica...