We're looking for a confident and compassionate Customer Service Advisor to join our clients team. In this role, you'll support customers with their enquiries, process updates to accounts, and ensure all interactions are compliant, accurate, and delivered with empathy.
You'll be the first point of contact for customers who want to update their plan, ask questions, or make a payment, helping them feel supported and reassured throughout the process.
This role is Monday-Friday 9:00 - 5:00

What you'll do

Handle inbound calls from customers
Respond to general enquiries with empathy, professionalism, and clarity
Process change of address requests and other account updates accurately
Take payments and update customer records in line with internal processes
Maintain accurate notes and ensure all interactions meet FCA regulatory requirements
Use internal systems and databases to record information and support customer needs

What we're looking for
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