Job Title: Customer Service Agent – English
Location: Noida, India
Department: Call Center Agent
Job Summary: We are seeking a highly skilled Customer Service Agent who is fluent and proficient in English to support real-time communication between our clients and the LPE (Limited Proficiency English) customer base. The CSR will facilitate accurate and culturally appropriate interpretation services in verbal formats, ensuring clear understanding and effective service delivery across various scenarios. This role requires exceptional language skills, cultural sensitivity, and a strong customer service orientation. The Agent will work closely with operations and support teams to assist in bridging any communication gaps and enabling high-quality interactions.
Key Responsibilities:
• Provide real-time verbal interpretation between LPE customers and English-speaking representatives, ensuring clarity and accuracy.
• Assist customers in understanding complex processes, instru...