Customer Service Analyst Mandarin

Location CO-Barranquilla Posted Date 4 hours ago(12/26/2023 10:03 AM) Job ID 2023-3025 # Positions 1 Category Customer Service

Job Summary

The Customer Service Analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. 

Responsibilities

Confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging m...