Overview

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

Responsibilities

• Effectively handle inbound customer calls and provide exceptional customer service
• Address customer inquiries and resolve issues in a timely and professional manner
• Promote and sell products and services to customers based on their needs and preferences
• Process orders and update customer accounts with accurate information
• Upsell and cross-sell products to maximize sales opportunities

Requirements

• Fluency in both English and Spanish (written and spoken) is required
• Prior experience i...