Job Title: Customer Service Center Manager (BPO / Call Center)Location: Villahermosa, Tabasco, MexicoJob Type: Full-time | OnsiteWork Schedule: Mountain Standard Time (MST) Hours
Company Overview
CSV Now, a trusted talent acquisition partner for Silicon Valley startups, is expanding into Mexico to deliver high-quality outsourcing solutions for small and medium-sized businesses.
With established success in the Philippines BPO industry, we are now launching our Mexico operations.
This is a unique opportunity to be part of the founding team, helping shape the culture, processes, and growth trajectory of this exciting new site.
Role Overview
As the Customer Service Center Manager, you will oversee daily call center operations, manage performance, and ensure service excellence across teams.
You'll be responsible for building strong client relationships, maintaining KPIs, and driving continuous improvement.
This role is crucial in our Mexico expansion, and ...