**Customer Service Representative**
**What you'll do**:
- Meet with new accounts in the onboarding process and start an ongoing working relationship
- Provide white glove service to assigned clients
- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed
- Monitor account activity such as orders, inventory, shipping, and more
- Order Processing/ Mangement
Acount follow up
**What you'll need**:
- Experience in the customer service field
- Ability to learn software systems
- Strong empathy for Merchants and a passion for revenue and grow...