Overview

Lead customer engagement as a Customer Service Leader at Shoppers Drug Mart. Focus on training teams while managing cash operations and delivering exceptional merchandising experiences. This role is vital in ensuring cashiers and merchandisers follow store policies and procedures effectively.

Responsibilities

• Train staff, oversee daily operations, and implement loss prevention standards to safeguard store assets.
• Focus on customer satisfaction by resolving inquiries and issues promptly.
• Ensure compliance with cashier and merchandising protocols.
• Train staff in cash handling and product location.
• Manage daily cash inventory and tracking.
• Maintain organized and clean product displays.
• Promote customer satisfaction initiatives effectively.

Qualifications

• Proven independent thinking and problem-solving skills.
• Robust computer skills and product knowledge. ...