Lead customer engagement as a Customer Service Manager at Walmart Canada in Wainwright, AB. This role is dedicated to ensuring a positive shopping environment and operational integrity.
As a Customer Service Manager, your primary mission will be to coordinate and maintain all aspects of front-end operations. Overseeing compliance with company programs, training associates, and ensuring customer inquiries are addressed will be key to your success. You will promote a culture of excellence in service which translates directly into customer loyalty.
Key Responsibilities:
• Ensure compliance with all safety and operational standards
• Assist customers and Associates with concerns directly
• Monitor associate coverage and coordinate break schedules
• Train team members on safety and operational accuracy
• Manage returns, exchanges, and transaction corrections
Requirements:
• Solid background in retail customer service management
• Experience in training and mana...